The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees.
Job Description:
Key Accountabilities:
- Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes.
- Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines.
- Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)
- Provides service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, and responding digitally to a wide variety of employee queries.
- Responsible for responding to external HR queries including reference requests.
- Radically collaborates with specialist teams (e.g. payroll, COEs, business-facing HR, finance, legal, tech, etc) to deliver KPIs and high-quality services that comply with global standards and meet business expectations.
- Building knowledge of local customs and employment laws, and applying this ensures processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times.
- Monitors the completion of queries, and continually reviews policy, processes, data quality, and system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team.
- Other works as required by the Employer from time to time.
Knowledge and experience:
- More than 5 years of experience in a similar role.
- Substantial experience in operational management and business scaling is necessary.
- Familiarity with the Workday system is preferred.
- Experience in ensuring standardized HR processes.
Skills and abilities:
- Ability to provide exceptional standards of customer service across a wide range of HR activities and processes.
- Ability to collaborate with specialist teams (e.g., payroll, COEs, business-facing HR, finance, legal, tech, etc.) to deliver KPIs and high-quality services.
- Fluency in English, both written and spoken, is essential
Location:
HoΒ ChiΒ MinhΒ City
Brand:
Dentsu Apac
Time Type:
Full time
Contract Type:
Fixed Term Contract (Fixed Term)